![]() ![]() the instructions are step by step & I followed them to the letter 3 times with no success. I cannot find any support for this product online. i bought several of these things & gave them as gifts thinking if it came with a driver disc it would work. I purchased the rechargeable photo album w/keychain & thought if i follow the enclosed direction the thing would work but it doesn't & i have been on line looking for additional software or a patch to fix the issue i tried the install 3 times & restarted my PC with the device unplugged it just wont work & the software wont open when i click on the icon. Went to website and downloaded their driver, but it is older than the one I have. I don't get the opportunity to browse photos with the mgr. Photo viewer icon opens with this message: Please plug in your Photo Keychain using the provided USB cable and make sure the device is in "UPDATE" mode. Use Photo Viewer’s file manager to browse photos on your computer. Once the keychain is plugged in and in “update” mode, double click the Photo Viewer icon on your desktop to launch the application.ģ. but I cannot put any photos in, and I am tired of looking at the ones that came on there of someone else's kids! The instructions say: 2. I can set the time and date - no problem there. Once the keychain is plugged in and in “update” mode, double click the Photo Viewer icon on your desktop to launch the application. How can they sell a product that you can't use?Ĭlose but no cigar. I am using Windows Vista if that is what is causing the problem but I don't think so as I have tried on a computer with Windows XP with the same results. When I go to download pictures to my keychain, i get a message to reformat the disc and when I try to, I get a message that says the computer is unable to do the formatting. ![]() I have checked all the web sites everyone has suggested with no results. How can they sell a product that you can't use? I successfully downloaded the software but still can't upload pictures to my keychain. ![]() ![]() I successfully downloaded the software but still can't upload pictures to my keychain. upon closing the program I was asked to save which I did.I returned the following day to add more photos, clicked on the icon and message came up - "No Photo Viewer Found, program termined" I reinserted the disk and the message was that this program 2.3 Photo Viewer was already installed on my computer.I uninstalled, reinstalled and clicked on the icon again and same message "No Photo Viewer Found, program termined" This appears to be a huge problem for me as I have just purchased 6 of these for stocking stuffers for my children for Chiristmas, if a support tech does not response with a solution I will have to return all 7 that I purchased. Janet Innovage Digital Photo keychain-įollowed Instructions -I too installed the disk that came with the key chain and was successful with uploading photos. Innovage Digital Photo keychain- Followed Instructions -I too installed the disk that came with the key chain and was successful with uploading photos. ![]()
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